Privacy Policy

Information Collection and Use

Information You Provide

For a better experience while using the Application, the Service Provider may require you to provide certain personally identifiable information, including but not limited to:

• Email address
• Name
• Pet information (names, breed, photos, age, behavioral notes, health information)
• Timezone information

The information that the Service Provider requests will be retained and used as described in this privacy policy.

Automatically Collected Information

The Application collects information automatically when you download and use it, including:

• Your device's Internet Protocol address (IP address)
• Device type, model, and operating system
• Application version
• Pages of the Application you visit
• Time and date of your visits
• Time spent on the Application
• User interaction and engagement metrics

Camera Access

The Application requests access to your device's camera solely to scan QR codes when joining a household. Camera access is optional and only used when you initiate a QR code scan. The Application does not store, transmit, or use camera footage for any other purpose.

Location Information

The Application does not request or collect precise location data (GPS). However, your device's timezone information is automatically collected to display pet care schedules and reminders in your local time.

No Artificial Intelligence Processing

The Application does not use Artificial Intelligence (AI) technologies to process your personal data for profiling, automated decision-making, or model training purposes.

Household Data Sharing

Collie allows you to create households and invite other users to coordinate pet care. When you invite someone to your household:

• They will be able to see your name and pet information (names, breed, photos, notes)
• You will be able to see invited members' names and their contributions
• All household members can view shared reminders, schedules, and coordination notes

You control who can see your information by managing household membership. You can remove members at any time, and they will no longer have access to your household's data.

Third Party Access

Service Providers

The Application uses third-party services to operate, improve, and deliver the service. These service providers include:

• Cloud database and backend services (for storing your account, email, name, pet information, and household data)
• Authentication services (for secure sign-in via Apple and Google)
• Payment processing and subscription services (for managing your premium subscription)
• Analytics services (to understand how you use the Application and improve features)

These service providers:

• Process data only to the extent necessary to provide their services
• Do not have independent rights to use your information
• Have agreed to maintain the confidentiality and security of your data

Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service.

Third-Party Privacy Policies

The Application utilizes third-party services that have their own Privacy Policies about handling data. You are encouraged to review the privacy policies of these service providers:

• Apple Sign-In and In-App Purchase
• Google Sign-In
• Payment Processing and Subscription Management

Legal Disclosure

The Service Provider may disclose User Provided and Automatically Collected Information:

• As required by law, such as to comply with a subpoena or similar legal process
• When they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
• With trusted service providers who work on their behalf, do not have an independent use of the information disclosed to them, and have agreed to adhere to the rules set forth in this privacy statement

Cookies and Tracking

The Application may use cookies, web beacons, and similar tracking technologies through analytics services to:

• Remember your preferences
• Track usage patterns and feature engagement
• Diagnose technical issues
• Gather broad demographic information

You can control tracking preferences through your device settings. Some analytics may be necessary for the Application to function properly.

User Rights

Access Your Data

You have the right to request access to the personal information we hold about you. Contact support@collie.care to request your data.

Correct Your Data

You can update, correct, or modify your personal information at any time through the Application or by contacting support@collie.care.

Delete Your Data

You can delete your account and associated data at any time through the Application settings. Upon account deletion, your data will be permanently deleted from our servers within 30 days, except where required by law.

Opt-Out

You can stop all collection of information by the Application by uninstalling it. You may use the standard uninstall processes as available through your mobile device or app marketplace.

Data Retention Policy

The Service Provider will retain User Provided data for as long as you maintain an active account with the Application. After you delete your account, we retain your data for 30 days to allow for account recovery. After 30 days, all personal data is permanently deleted from our servers, except where required by law or for legitimate business purposes (such as fraud prevention or legal compliance).

If you'd like your User Provided Data deleted before the 30-day period, please contact support@collie.care and we will respond in a reasonable time.

Security

The Service Provider is concerned about safeguarding the confidentiality of your information. The Service Provider provides physical, electronic, and procedural safeguards to protect information the Service Provider processes and maintains. However, no method of transmission over the internet or electronic storage is completely secure. While we implement reasonable security measures, we cannot guarantee absolute security.

Children

The Application is not directed to anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. If the Service Provider discovers that a child under 13 has provided personal information, the Service Provider will immediately delete this information from their servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider at support@collie.care.

Regional Privacy Rights

Canadian Users (PIPEDA)

If you are a Canadian resident, you have the right to access, correct, and request deletion of your personal information. These rights are subject to applicable legal and reasonable limitations.

California Users (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information, including the right to know, delete, correct, and opt-out of the sale or sharing of your information. The Service Provider does not sell personal information in exchange for monetary compensation. Collie uses service providers to process your information but does not "sell" or "share" your data as defined by California law.

Data Processing Agreements

The Service Provider has data processing agreements in place with third-party service providers that process personal information, ensuring compliance with applicable privacy laws including GDPR, PIPEDA, and CCPA.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any material changes to the Privacy Policy by updating this page with the new Privacy Policy and updating the "Effective Date" above. You are advised to consult this Privacy Policy regularly for any changes, as continued use of the Application is deemed approval of all changes.

Your Consent

By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.

Contact Us

If you have any questions regarding privacy while using the Application, or have questions about these practices, please contact the Service Provider:

Email: support@collie.care

Address: New Westminster, BC, Canada

We will respond to your privacy inquiry within 30 days.